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I took a car in for a second opinion and, while TW confirmed what the first shop said, they also identified more pressing safety concerns that should be addressed first. They always communicated clearly and did the work on time. We'll be back again!
Eric and all the folks at Twisted Wrench have gone out of their way to help us with repairs on a recently purchased used vehicle that needed some fairly extensive work. We were very impressed with their communication and helpful advice. We are so happy to have found a place where we can bring both of our cars and feel confident that they are in good hands!
You took the time to check out all wheel bearings before deciding which one was causing the problem. Mounted my snow tires and took the time to label the summer tires' location on the car. Thank you for not trying to talk me into repairs that really aren't necessary. I have had this happen several times elsewhere because it is because I am a WOMAN who knows nothing about car. Rather you tell me that something will need to be repaired at a later time, but not today.
Recently, I drove out of my garage and realized something was very wrong. An icon on the dash unfamiliar to me was illuminated. It was mid afternoon on a Thursday prior to plans to leave town the next day. I called and was told they couldn’t work on the car until the following Wednesday. I was then asked if I could get to the shop in the next 20 minutes. I got there and they identified the problem, which was a serpentine belt that ran my car. Other issues were identified associated with driving the car to the shop that made it unsafe to drive the car. The staff was very supportive of identifying the problem(s) prior to my plans to leave town and got the car repaired the next week while I was away. I was incredibly impressed with their willingness to assess the problem and offer solutions. Kudos to all of them!
Twisted Wrench's name is as unique as their service. They make every effort to be on time, to tell you if something isn't right and what to expect. No surprises, just the facts. Kind, friendly and competent staff. All my needs are met there. You will not be disappointed! Your car will be well taken care of.
Really great service. Not a straightforward situation involving my car and they were polite, honest, and diligent. Many thanks again to the Twisted Wrench team!!
I highly recommend Twisted Wrench! My car needed nearly $2k of overhaul work, and they were able to get my car back in great shape after advising on the most cost effect repairs. Service was timely and they provided very professional advice! I will be back for service on both of our cars!
Blaine, a car that needs nearly $2000 worth of repairs can really put a dent in anyone's day. That's why we'll always work with you to find the solutions that'll keep your wallet happy! We look forward to caring for both of your vehicles whenever you bring them in. Till then! -Eric Provost, Owner
Called on a Friday to make an appointment for an oil change + state inspection. Fit me in before the end of the month on that next Tuesday. Brought it, was there an hour, and then left -- everything ship-shape.
Friendly staff and top notch care; reminds me of my mechanic back home. Thanks!
It puts a smile on our faces knowing our top-notch service reminded you of home, Cody. We can't thank you enough for choosing us to take care of your vehicle. No matter when you call us, we'll get you in and out quickly so you can keep on doing your thing. -Eric Provost, Owner
This place is great. Little reluctant at first trying a new mechanic. However, between the work and the superb customer servi e and the follow up by the owner himself Eric making sure everthing is running well. Would highly recommend!
Zachary, after going to the same auto repair place for so long, it's only normal to be hesitant to try a new one out. But being honest, hearing we won you over with our work and service makes my day. Whenever we finish some work on your car, I'll always make sure to follow up with you. Safe driving! -Eric Provost, Owner
The team at Twisted Wrench is great! They always answer my questions in terms I can understand. They take great care of our vehicles and really know how to service our 2 Honda's.
Thanks for trusting us with your Hondas, Corey. Glad to hear our team is always so helpful with answering any questions you may have. Please let us know if you ever need anything else. -Eric Provost, Owner