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My 2015 Subaru Forester was occasionally not starting; sometimes the electrical system engaged when I turned the key, but usually nothing at all happened. Over a period of several weeks, Jim, Eric, and the technicians at TW tried to find the cause of the problem. Their diligence and sense of responsibility led them to the solution.
I am grateful to everyone at Twisted Wrench for taking such conscientious care of our two cars.
We recently went to Twisted Wrench for a repair that others weren't willing to do. The service was done in a timely manner at the quoted price and when another problem arose we were contact to discuss how to proceed. We were more than satisfied with the work that was done. All of our interactions with the folks at Twisted Wrench were professional, respectful and courteous. Twisted Wrench cared very much about our complete satisfaction with their work. Since our first experience with the folks at Twisted Wrench we have decide to use them for all our service needs for both our Saab and our Subaru. We highly recommend Twisted Wrench.
I took a car in for a second opinion and, while TW confirmed what the first shop said, they also identified more pressing safety concerns that should be addressed first. They always communicated clearly and did the work on time. We'll be back again!
Eric and all the folks at Twisted Wrench have gone out of their way to help us with repairs on a recently purchased used vehicle that needed some fairly extensive work. We were very impressed with their communication and helpful advice. We are so happy to have found a place where we can bring both of our cars and feel confident that they are in good hands!
You took the time to check out all wheel bearings before deciding which one was causing the problem. Mounted my snow tires and took the time to label the summer tires' location on the car. Thank you for not trying to talk me into repairs that really aren't necessary. I have had this happen several times elsewhere because it is because I am a WOMAN who knows nothing about car. Rather you tell me that something will need to be repaired at a later time, but not today.
Recently, I drove out of my garage and realized something was very wrong. An icon on the dash unfamiliar to me was illuminated. It was mid afternoon on a Thursday prior to plans to leave town the next day. I called and was told they couldn’t work on the car until the following Wednesday. I was then asked if I could get to the shop in the next 20 minutes. I got there and they identified the problem, which was a serpentine belt that ran my car. Other issues were identified associated with driving the car to the shop that made it unsafe to drive the car. The staff was very supportive of identifying the problem(s) prior to my plans to leave town and got the car repaired the next week while I was away. I was incredibly impressed with their willingness to assess the problem and offer solutions. Kudos to all of them!
Twisted Wrench's name is as unique as their service. They make every effort to be on time, to tell you if something isn't right and what to expect. No surprises, just the facts. Kind, friendly and competent staff. All my needs are met there. You will not be disappointed! Your car will be well taken care of.
Really great service. Not a straightforward situation involving my car and they were polite, honest, and diligent. Many thanks again to the Twisted Wrench team!!
I highly recommend Twisted Wrench! My car needed nearly $2k of overhaul work, and they were able to get my car back in great shape after advising on the most cost effect repairs. Service was timely and they provided very professional advice! I will be back for service on both of our cars!
Blaine, a car that needs nearly $2000 worth of repairs can really put a dent in anyone's day. That's why we'll always work with you to find the solutions that'll keep your wallet happy! We look forward to caring for both of your vehicles whenever you bring them in. Till then! -Eric Provost, Owner
Called on a Friday to make an appointment for an oil change + state inspection. Fit me in before the end of the month on that next Tuesday. Brought it, was there an hour, and then left -- everything ship-shape.
Friendly staff and top notch care; reminds me of my mechanic back home. Thanks!
It puts a smile on our faces knowing our top-notch service reminded you of home, Cody. We can't thank you enough for choosing us to take care of your vehicle. No matter when you call us, we'll get you in and out quickly so you can keep on doing your thing. -Eric Provost, Owner