Jim Cross

Jim is the original founder with over 35 years of experience in all aspects of the automotive industry. Jim enjoys making sure his customers always understand all aspects of the service to their vehicles.






Eric Provost

Eric joined Jim in 2000 as the co-owner of Twisted Wrench. He has a degree in electronics and a career of 25 years in customer service. Eric has two daughters. His oldest, Kaiya, just received her PhD in Ornithology in 2020. His youngest, Jenna, is the mother of his two granddaughters, Aria and Ainsley, and now is also employed at Twisted Wrench. Eric is a third degree black belt in Kempo karate. He also enjoys hunting and riding motorcycles. He is a big fan of the Dallas Cowboys and Boston Bruins.



Michelle Mayo

Since joining the Twisted Wrench team in 2015, Michelle has quickly become an invaluable part of our business. She is much more than just our service writer as she works to make sure our business is running as smoothly and effectively as possible. Michelle has a son named Hunter. When she isn’t at work, she enjoys watching her son play football, late night fires, and watching movies with her family. She is a pet lover and has one dog and one cat!



Jenna Remillard

Jenna, the daughter of Twisted Wrench co-owner Eric, was recently hired as our social media and marketing manager as well as a service writer. Jenna has two young daughters Aria and Ainsley. When she isn’t at work, she is focusing on being a mom, is going back to school for accounting, and tending to her many house plants. Jenna’s favorite book and movie series is Harry Potter and loves to watch the Boston Bruins.





Tyler Goodwin

Born and raised in Vermont, Tyler developed his passion for cars from his dad who was a mechanic for 25 years. Tyler himself has a large knowledge of all vehicles, specializing in older Volvo and Saab. Now that he has worked at Twisted for 7+ years, he has grown to see how reliable Toyota, Honda, and Subaru’s are and has a vast knowledge in these as well. Tyler has two sons that he likes to take to motor sports events, hunting and fishing. He likes working at Twisted because of the great crew and the owners. It is a very honest and hard working job!





Jason Cousino

Working for Twisted Wrench for over 6 years, Jason has been working on cars for as long as he can remember. Growing up around the automotive industry, Jason taught himself a lot of the skills he uses today. Jason has two children, Emily and Rachel. When he isn’t at work, he likes to hunt. fish, and enjoys motor sports. If he was able to own any car in the world, he would want a custom Chevy Nova.



Aidan Poquette

Aidan, who grew up in Alburgh, enjoys fixing his cars, fishing, and spending time with his friends and family. He is the father of a little girl, Audrey, and has two sisters and a brother. His favorite thing about working for Twisted Wrench is the family atmosphere and working with his cousin, Kurt. Aidan has a developed a passion for fabrication and hopes to gain more knowledge and experience in the future.



Kurt Poquette

Previously employed at a Toyota dealership, Kurt brings great knowledge of Toyota vehicles to our team. When Kurt was young, he spent time with his dad helping him fix cars which is how he realized he had a passion for it. He furthered his education by attending Northwestern tech center. Kurt enjoys fishing and being with his dog Cletus. Kurt is a NBA fan with his favorite team being the Lakers.