Jim Cross

Jim is the original founder with over 35 years of experience in all aspects of the automotive industry. Jim enjoys making sure his customers always understand all aspects of the service to their vehicles.






Eric Provost

Eric joined Jim in 2000 as the co-owner of Twisted Wrench. He has a degree in electronics and a career of 25 years in customer service. Eric has two daughters. His oldest, Kaiya, just received her PhD in Ornithology in 2020. His youngest, Jenna, is the mother of his two granddaughters, Aria and Ainsley, and now is also employed at Twisted Wrench. Eric is a third degree black belt in Kempo karate. He also enjoys hunting and riding motorcycles. He is a big fan of the Dallas Cowboys and Boston Bruins.



Michelle Mayo

Since joining the Twisted Wrench team in 2015, Michelle has quickly become an invaluable part of our business. She is much more than just our service writer as she works to make sure our business is running as smoothly and effectively as possible. Michelle is married to her husband Bobby and together they have a son named Hunter. When she isn’t at work, she enjoys watching her son play football, late night fires, and watching movies with her family. She is a pet lover and has 2 dogs, 2 cats, and a snake!



Jenna Remillard

Jenna, the daughter of Twisted Wrench co-owner Eric, was recently hired as our social media and marketing manager. You may see her in the office on Tuesday and Thursday mornings when she is helping Michelle. Jenna has been married to her husband Kris for 7 years and together they have two daughters Aria and Ainsley. When she isn’t at work, she is focusing on being a stay at home mom, is going back to school to become an forensic accountant, and tending to her many house plants. Jenna’s favorite book and movie series is Harry Potter and loves to watch the Boston Bruins.





Tyler Goodwin

Born and raised in Vermont, Tyler developed his passion for cars from his dad who was a mechanic for 25 years. Tyler himself has a large knowledge of all vehicles, specializing in older Volvo and Saab. Tyler has two sons that he likes to take to motor sports, hunting and fishing. His favorite part about fixing cars is helping the customer get back on the road.





Jason Cousino

Working for Twisted Wrench for over 6 years, Jason has been working on cars for as long as he can remember. Growing up around the automotive industry, Jason taught himself a lot of the skills he uses today. Jason is married to his wife Sage, and together they have three children Emily, Rachel, and Shane. When he isn’t at work, he likes to hunt. fish, and enjoys motor sports. If he was able to own any car in the world, he would want a custom Chevy Nova.



Aiden Poquette

Being one of the newest additions to the Twisted Wrench team, Aiden brings a new perspective to our shop. He is the father of a little girl, Audrey, who was born in July 2020. Aiden enjoys fixing his car, hunting, and fishing in his spare time. His favorite thing about working for Twisted Wrench is the family atmosphere and working with his cousin Kurt. He grew up in Alburgh, VT and has two sisters and a brother.



Kurt Poquette

Previously employed at a Toyota dealership, Kurt brings great knowledge of Toyota vehicles to our team. When Kurt was young, he spent time with his dad helping him fix cars which is how he realized he had a passion for it. He furthered his education by attending Northwestern tech center. Kurt enjoys fishing and being with his dog Cletus. Kurt is a NBA fan with his favorite team being the Lakers.