About Us

Twisted Wrench has been providing quality car care in South Burlington, Vermont, since 1996. We are a family-owned business delivering honest and professional automotive repair and auto maintenance services to the people of South Burlington and surrounding areas. The quality ASE (Automotive Service Excellence) certified technicians at Twisted Wrench employ today’s latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles.

Twisted Wrench is a certified NAPA AutoCare Center; we are able to provide the benefits of an established national entity while maintaining the personal touch of a family-owned business. We understand that your vehicle is a major investment, and that is why we care for each customer’s vehicle as if it were our own.

Please be sure to go to our Shop Specials section for our current coupons and specials.

Come by and visit our clean and professional shop in South Burlington, Vermont.

About NAPA AutoCare

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As a NAPA AutoCare Center, we follow a strict code of ethics so customers will know up-front what to expect. As part of this code, we pledge:

  • To perform high-quality diagnostic and repair service at a fair price using quality NAPA parts.
  • To employ ASE-certified technicians.
  • To be dedicated to customer satisfaction.
  • To exercise reasonable care for the customer’s property while it is in our possession.
  • To obtain prior authorization and provide a price estimate for work performed.
  • To provide a system for fair settlement of customer complaints should they occur.
  • To maintain the highest standards of our profession.
  • To uphold the integrity of all members of the NAPA AutoCare Program.

Our National NAPA AutoCare Warranty
We currently offer the NAPA AutoCare Peace of Mind Warranty, which provides our customers with 36 months/36,000 miles of worry-free protection on qualifying parts and labor. Wherever you may travel, our warranty is honored at more than 14,000 NAPA AutoCare locations across the country.

Our mission is to stand out from the competition by being a company that truly cares. We pride ourselves in listening to our customer’s concerns, being honest with our customers and we GUARANTEE* our work.

THIS IS THE CORE OF THE BUSINESS PHILOSOPHY FOR TWISTED WRENCH.

As specialists in multiple vehicle types, our diagnostic teams quickly identify the problems and solutions to fix them, providing the best care possible. Twisted Wrench believes in establishing a one-on-one relationship with our customers. We believe it is crucial to a good service experience for not only your vehicle but for you as well. Twisted Wrench believes;

“People need to feel like they can trust their mechanic. If they’re having trouble with their car and all I have to do is change a fuse, then that’s all I’m going to charge them for.” Jim Cross

We offer our customers a unique service experience, combining real expertise, tools and diagnostic equipment with a friendly local shop atmosphere.

When evaluating the needs of your vehicle we have found it equally important to factor in our customers’ individual needs as well. When we have discovered service needs we place them into three categories. The first category is safety issues. These are items that need immediate attention, such as burnt out light bulbs or worn out brakes.

The second category is for things that are beginning to come to the end of their useful service life such as belts that are starting to crack or tires that are getting worn. These are items that don’t need to be done now, but rather should be budgeted for in the coming months. This would also include any scheduled maintenance services we recommend.

The third category is things that just need to be monitored such as oil residue on various places on the vehicle. Some times it’s truly hard to know just how long it will take for a leak to get worse, and we believe those things should be monitored over time and addressed if and when they become a problem. This is where someone who specializes in Subaru, Honda, Toyota, and Acura repair can truly serve your interest well.

WILL HELP YOU PRIORITIZE THE REPAIRS ON YOUR CAR. TWISTED WRENCH PROMISES NO SURPRISES WHEN IT COMES TO COST EITHER; YOU, THE CUSTOMER, WILL APPROVE ALL WORK FIRST.

*A THREE YEAR, OR 30,000 MILES OR WHICHEVER COMES FIRST PARTS AND LABOR WARRANTY ON MOST REPAIRS.