Jim Cross

Original founder with over 25 years experience in all aspects of the auto industry. Jim is the “Technical Guru” of Twisted Wrench and always makes sure his customers understand all aspects of service to their vehicles.

Eric Provost

Joined Jim in 2000 as the co-owner of Twisted Wrench. He has a degree in electronics and a career of 20 years of customer service.

Eric has two lovely daughters Kaiya and Jenna. He also has a granddaughter named Aria.  Eric is a second degree black belt in Kempo, a form of karate.  He not only takes classes in Kempo, but is an instructor of adults and children as well.  Eric also enjoys hunting and riding motorcycles.  He is a big fan of the Dallas Cowboys, Bost Bruins, and Boston Red Sox.

Office Staff:

Randy Weaver

Randy, who has been in the auto repair industry for 30 years says “I love what I do.”  Originally he is from New York, and in his free time likes snowmobiling, four wheeling, and watching football.

Randy enjoys working at Twisted Wrench because he “feels at home here, and all the guys are great.”


Julie Marinello

Pleasant addition to the office staff of “Twisted Wrench”. Julie is more of a universal player, helping out where ever needed. Her main focus is helping with the “back office” and organizing all aspects of keeping great detail, and wow she is good. Julie graduated with a bachelor’s degree in marketing from Lynchburg College in Virginia. Worked for 11 years in her grandfather’s auto dealerships and is proud to acknowledge she learned more working for her grandfather than she ever did in school. Julie is a real family person, having been a stay at home mom and raising three boys for the past fifteen years. So if you find yourself on a Twisted Wrench shuttle ride and the driver is an incredibly nice, friendly and kind woman that’s Julie. We are fortunate to have her on our staff.

Julie says: “I love working with all the guys at Twisted Wrench. The work ethic is top notch.”

Auto Technicians:

Tyler Goodwin

Tyler was born and raised in Vermont, his father was a mechanic for 25 years, and says that is where he got his passion for cars.  Tyler has two sons that he likes to take to motor sport events.  He also likes hunting and fishing.  Tyler has been a Volvo specialist for years, so he is a wonderful addition to our staff.

Tyler says that “He likes working at Twisted Wrench because the staff has a lot of experience and is very friendly.”

Jason Cousino

Jason looks forward to bringing his wide range of knowledge to the Twisted Wrench team and our valued customers. Jason has been working on cars since the young age of 10. He has been ASE certified for over six years, is an expert welder, and has commercial driver license. His passion for repairing vehicles extends to one of his favorite hobbies, building motors for large trucks.

Jason has been happily married to his wife since 2001 and is the proud father of 2 daughters Emily & Rachel. Currently residing in New Haven, when he is not doing things with his family he enjoys hunting, fishing and motorsports.


Michelle Mayo

Favorite part about working at Twisted Wrench: Being a part of a great team!

Favorite movie: Beauty and the Beast

If you could have one superpower it would be: The ability to freeze time.


Jeff Hammond

Favorite part about working at Twisted Wrench: Employee lunch every Friday!

Favorite movie: Anything Mel Brooks.

If you could have one superpower it would be: The ability to fly.


Brian Hayes

Favorite part about working at Twisted Wrench: Great atmosphere and great people.

Favorite movie: Shooter

If you could have one superpower it would be: The ability of invisibility.

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