Jim Cross: Original founder with over 25 years experience in all aspects of the auto industry. Jim is the “Technical Guru” of Twisted Wrench and always makes sure his customers understand all aspects of service to their vehicles.
Eric Provost: Joined Jim in 2000 as the co-owner of Twisted Wrench. With a degree in electronics and a career of 20 years of customer service, Eric runs the front office. Always with a smile on his face he will greet you unless someone on his staff is already helping you.
Eric is married to his wonderful wife Kelli and has two lovely daughters Kaiya and Jenna. When his not with his family he practices the martial arts as a student as well as an instructor. Eric takes pride in helping teach the “Think Safe Program” for children.
He thinks owning and working at Twisted Wrench is “NEATO”.
Jeremy Thweatt: A true professional in the service writing of auto repairs. Twisted Wrench is fortunate to have acquired his services after working at Sears Auto Center, and The AutoZone. Jeremy’s attention to customer concerns, knowledge of safety and repair issues combined with cost effective plans for the customer. Makes doing business at Twisted Wrench a whole new rewarding, informed experience.
Jeremy is a single father of a Jaiden his beautiful 4 year daughter. (“She is my whole world”). He is a real familyman, an avid golfer and likes to camp.
“Best place I have ever worked, hands down” Thinks Twisted Wrench has tons of experience and can keep the work environment light and easy going even when it gets crazy.
Ronald Langford: Always behind the scenes in the back office keeping “control” of the rapidly growing success of Twisted Wrench.
Mike Harris : The youngest of the team at Twisted Wrench, Mike was born in New Jersey and moved to Vermont 4 years ago for school and the “skiing”. He took a time out from school and started working in his first auto repair shop two years ago. Mike excels in this industry with his natural ability to problem solve and attention to details. Twisted Wrench feels fortunate to have found what they consider to be “rookie of the year”.
Mike says Twisted Wrench is a “great shop environment, professional atmosphere with good co-workers and great bosses Eric & Jim”.
Tom Horton: (nickname: Hort) “32 years of twisting wrenches” says it all, when it comes to Hort. He “has been there done that” in the repair business, including but not limited to repairing heavy equipment, trucks, most foreign and domestic cars. He specializes in electrical, diagnostics, and all repairs.
Tom was born in Burlington, VT and has lived most of his life in Vermont. He is married and has two daughters. He is a real outdoorsman and enjoys hunting, fishing, and ATVing when he is not fixing something or restoring some exotic car.
Hort says; “After working at almost a dozen shops over the past 30+ years, Twisted Wrench, by far, is the best place I have worked at. The owners are laid-back and I feel no pressure, so I can repair the cars correctly the first time. I take pride in my work and rest easy that my company has not treated the customer or myself unfairly”.
Tom Wilson: “Born in the wilderness, raised by carnies in the circus, dabbling with disco dancing in 70’s, I then moved on to become a Navy Seal earning the medal of honor for saving the presidents life. I finally found my path in life twisting wrenches. No pun intended”. That’s right Tom is our in house comedian. He always makes the days here at Twisted Wrench a funny adventure. The professional side of Tom Wilson is that he graduated from VTC (Vermont Technical College) with an associates degree in Automotives. He continued to earn 6 ASE certifications and has spent 5 years specializing in Toyota and Japanese auto repairs prior to coming to work at Twisted Wrench. He truly rounds out the team here at Twisted Wrench.
He says; “Love it! The policy here is to do the best work you can, no matter what. Take pride in what you do!” “Wish every shop thought this way”.